Terms, Conditions, and policies

Tax Exemption Policy

Only orders placed in Texas are currently be subject to sales tax.

For tax exempt orders, please create your user account and email a copy of your signed tax exempt certification to support@swyftrobotics.com, then wait for confirmation that your account is listed as tax exempt BEFORE placing an order.

Orders placed in Texas before tax exempt status is confirmed will automatically have sales tax applied. Sales tax will not be refunded if an order is placed prior to confirming tax exempt status.

Any additional taxes, fees, duties, customs import fees, etc. are the responsibility of the purchaser.

Purchase Order Policy

Swyft Robotics W-9

Here is is the link to the W-9 Form

Purchase Order Terms

During sales or special offers, the fully signed and approved PO must be uploaded to the order while the sales or special offer is still active to be accepted. POs uploaded for orders containing special offers after the offer has ended will either be edited to reflect standard pricing or will be declined by Swyft Robotics.

Swyft Robotics accepts Purchase orders from schools in the USA. Purchase orders from businesses and other non-profits may require a credit check. Swyft Robotics reserves the right to decline POs at any time.

There is a $125 minimum order amount for POs from schools and robotics teams, and a $500 minimum order amount for POs from businesses.

Standard Payment terms are NET 30.

POs must be processed by our accounting department before being released to our shipping queue. Typical processing time for POs is 1-2 business days if all items are in stock. Processing time can be delayed slightly during particularly busy times of year.

You will receive an email when your PO has been processed and released to the shipping queue.

If Expedited Shipping is selected, our pre-shipment processing time of 1-2 business days will still apply. Expected shipping speed estimates for Expedited Shipments are accurate starting the day after the PO has been processed.

Failure to pay or late payment of invoices may result in future POs from a particular school or district being declined.

Any orders placed using “Purchase Order” as the payment method must be completed (payment or PO received by Swyft Robotics) within 30 days. Orders not completed within 30 days will be cancelled.

Purchase Order Instructions

If you would like to order using a PO please follow this process. Not following this process may result in PO orders being delayed or declined.

  1. Create an account on the website
  2. If you are a tax exempt organization in Texas, send a copy of your tax-exempt certificate to support@swyftrobotics.com from the same email as the account.
  3. Add the items you would like to purchase to your cart
  4. Select a Shipping Method
  5. Proceed to check out and select “Purchase Order” as your payment method.
  6. Enter the Purchase Order Number
  7. Upload the Signed Purchase Order (.PDF, .DOCX)
  8. Click Place Order (This creates a pending order in our system, but the pending order is On Hold until the Purchase Order is Approved)
  9. Swyft Robotics staff will typically confirm receipt of PO and send the order for fulfillment within 1-2 business days
  10. If there are any discrepancies or issues with the PO, we will respond to the email on the order with items that must be corrected before the PO can be accepted
  11. Invoices will be sent to the email address used to create the order.
    (If invoices need to be sent to a different email, please let us know in the order notes)

Please note that orders placed using “Purchase Order” as a payment method are NOT held or guaranteed to remain in stock until the purchase order has been approved by Swyft Robotics staff and released to the shipping que.

Shipping Policy

Swyft Robotics provides several shipping options, including First Class Mail, UPS Ground, UPS two-day, and UPS one-day Saver. Customers placing orders from Hawaii and Alaska will be offered USPS Flat Rate shipping in addition to the other shipping methods. Orders placed on weekends or on holidays will be processed the next business day. Orders placed before 3:00 pm CST will ship same business day. Online ordering is provided for convenience and for the evaluation of our products. Large orders may require special shipping considerations and must be pre-arranged over the phone.

Return Policy

Swyft Robotics will accept returns within 30 days of shipment under most circumstances. Returns for credit are subject to a 10% Restocking fee. To return products, please email support@swyftrobotics.com with relevant information including the order number, the products to return, and the reason for returning. Swyft Robotics will respond as soon as possible with instructions for returning those products. Returns shipped without first contacting support@swyftrobotics.com will not be honored.

Warranty Policy

Swyft Robotics warrants our products to be free of defects in manufacturing, material, and workmanship. This warranty policy does not include misuse of the product, including abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage. Claims for errors or defects in Swyft Robotics products must be emailed to support@swyftrobotics.com within ten days of shipment. Failure to make this claim within this period will constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the order.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from swyftrobotics.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@swyftrobotics.com or by mail using the details provided at the bottom.