Support Hub
Product Support: Recommend Discord Server for Quick Answers
Returns/Refunds: support@swyftrobotics.com
FREQUENTLY ASKED QUESTIONS
Order Status
Where do I find my order status?
Click on the link provided in the order confirmation email that you received or login.
How do I track my order?
Once your order has shipped, you can track it by clicking on the link provided in the shipment email that you received.
If there is no tracking number, your order has not been shipped. Once it has been shipped, the tracking number will be accessible.
What do I do if I'm missing an item from my order or my order never arrived?
If you are missing an item from your order or your order never arrived, email support@swyftrobotics.com with relevant information including the order number. Swyft Robotics will respond as soon as possible with instructions on how to proceed.
Pricing and Billing
Do I have to pay sales tax?
Swyft Robotics currently only charges sales tax in Texas. If you are in a different state, you do not need to submit your tax-exemption certificate.
How do I become tax exempt?
Note: Only orders placed in Texas are currently be subject to sales tax.
For tax exempt orders, please create your user account and email a copy of your signed tax exempt certification to support@swyftrobotics.comthen wait for confirmation that your account is listed as tax exempt BEFORE placing an order.
Orders placed in Texas before tax exempt status is confirmed will automatically have sales tax applied. Sales tax will not be refunded if an order is placed prior to confirming tax exempt status.
Any additional taxes, fees, duties, customs import fees, etc. are the responsibility of the purchaser.
How do I pay with a Purchase Order?
If you would like to order using a PO please follow this process. Not following this process may result in PO orders being delayed or declined.
Please email all Purchase orders to support@swyftrobotics.com
If you are a tax exempt organization in Texas, send a copy of your tax-exempt certificate to support@swyftrobotics.com
If you need a official quote please contact us at support@swyftrobotics.com with products you would like quoted
Please note that orders placed using “Purchase Order” as a payment method are NOT held or guaranteed to remain in stock until the purchase order has been approved by Swyft Robotics staff and released to the shipping queue.
Further information of the Purchase Order policy can be found on the Terms, Conditions, and Policies page.
Where can I get a W-9 Form?
Virtual Kit of Parts
How do I redeem the Virtual Kit of Parts voucher?
- Navigate to the Voucher page on the main navigation bar at the top of the website.
- Copy and paste your valid voucher code provided by the FIRST Team Registration System into the text box.
- Click “Redeem”
The item will be automatically added to your cart. Feel free to continue shopping and add other items to your cart. Shipping cost will be automatically calculated in the cart.
Do I have to pay shipping?
Yes, Shipping will be automatically calculated in the cart.
OMIO CNC
How is the OMIO CNC (X8-2200L-USB 110V) Shipped and Packed?
The OMIO CNC (X8-2200L-USB 110V) comes in two boxes and weights approx. 200 lb. The boxes are shipped individually via UPS or DHL.
How do I get a quote for shipping?
The cart will automatically calculate shipping cost. To get a quote for shipping on large order please contact us atsupport@Swyftrobotics.com.
Where do you ship the OMIO CNC (X8-2200L-USB 110V)?
We currently only ship the OMIO CNC (X8-2200L-USB 110V) to the continental United States. Please email support@swyftrobotics.com for other regions.
Do you accept Purchase Orders for the OMIO CNC (X8-2200L-USB 110V)?
Yes, email the PO tosupport@swyftrobotics.com.
How do I get support for the OMIO CNC (X8-2200L-USB 110V)?
OMIO CNC are the experts on the machine so support is provided through Omio CNC. Their support email iscontactus@omiocnc.com. You can also contact us atsupport@swyftrobotics.comand we can help connect you with the right person.
Terms and Conditions
What are your terms and conditions?
All terms and conditions can be found on the Terms, Conditions, and Policies page. The page can be easily navigated by going to the bottom of every page.
What are your warranty and return policies?
All policies, including Warranty, Return, Tax Exemption, Purchase Order, Shipping, and Privacy, can be found on the Terms, Conditions, and Policies page.
What do I do if my part is damaged or broken upon arrival?
Swyft Robotics warrants our products to be free of defects in manufacturing, material, and workmanship. This warranty policy does not include misuse of the product, including abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage. Claims for errors or defects in Swyft Robotics products must be emailed to support@swyftrobotics.comwithin 30 days of shipment. Failure to make this claim within this period will constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the order.